E-System and Hardware for Citizen’s feedback 11-11 center of the Government of Mongolia are being upgraded, financed by the Smart Government Project. The project is being implemented by the Cabinet Secretariat of the Government of Mongolia and financed by the World Bank.

Citizens’ feedback will be

✅ received through more simple way, supporting Digital society; 
✅ resolved faster, more transparent, more responsible way;
✅ resolving process will be tracked by the complainant;
✅ resolved feedback will be evaluated by the complainant;
✅ efficient BA database will be established.